I fell asleep after Julia went to bed last night and woke at half past midnight. That is quite early for me, but I decided I need to become more regular in my habits so I went to bed. As usual, I had only a moderate night, but have woken feeling quite good so am starting as I mean to go on.
After blogging I will make breakfast, make sandwiches and go to work, where I will endeavour to be hard-working, cheerful and polite. It can be a bit of a struggle at times but I will make the effort.
We have a problem with a customer . . .
How many times have you heard that? He wrote claiming he hasn’t had his coins delivered. This isn’t unusual, as Royal mail is, according to rumour, two months behind with deliveries. The difference in this case is that w have no record of his order. We wrote and told him this – it is not the first time people have become confused. He wrote back, being borderline impolite, repeating that he had ordered from us. In the wait for the reply we had actually7 found out what had happened – he had ordered using a different name. It seems that we don’t just sell coins, we have to be mind readers too. Time is money, as they say, and even if the package turns up today it’s hard to make a profit on a £7 coin sale when you have just spent £5 worth of time sorting out the stupidity of a customer.
Sorry if this falls short of “the customer is always right” but that doesn’t apply where the customer changes eBay names in the middle of a sale.
This may be the first of several posts today, as I will be working on my medallion presentation after work and will need something to help me waste even more time. Sixty hours to go, if my mental arithmetic is correct.