“I hear those voices that will not be drowned”
Britten – Peter Grimes
That’s the quote on the scallop shell at Aldeburgh. All will be revealed.
Julia had things to do today but she stayed in to accept the redelivery from Royal Mail. By the time I got home at 1.15pm (early day today for various reasons) it still hadn’t arrived. It’s 8.00pm now and it still hasn’t arrived.
When you entire Royal Mail’s Circular Nightmare on-line it prefers to keep taking you back to the beginning, hoping you will give up. One of the things it tells you to do is wait until tomorrow as they may still be out on deliveries. That’s unlikely. Even the telephone lines have shut. If you really press the system it tells you to wait two days before complaining as the deliver may still arrive. If I wait two days it will arrive on a Monday, we will be out, the Royal Mail will be unable to deliver, as it needs signing for, and the whole tale of poor service and stupidity will begin again.
I now have two complaints in with Royal Mail, both relating to their automated service and its attempts to put me off using it. There will be at least one more, which will centre on the poor management of the redelivery.
I have obtained a postal address for making complaints too. If all they had done was get the redelivery wrong I wouldn’t even be complaining, that’s just the normal service you expect in the UK of the 21st century. But to deliberately design a computerised system to demonstrate their contempt for the customer by sending me round in circles, that must not be endured in silence. Hence me getting all rhetorical and quoting opera at the start of the post.