A Crowd of Customers and the Laws of Chance

We opened at 10.00 this morning, the phone went at 10.01 and two elderly gents walked in at 10.02 with three bags of coins. One wanted to sell coin.

Meanwhile. his friend wanted to look at postcards, which involved finding various boxes and albums for him. We need to get organised when we move shops. Two shop assistants, two customers. So far, so good.

Then a lady came in to sell some silver, banknotes, coins and medals. It was a shame about the medals, as they had no paperwork or photographs with them. He saw service in the Atlantic, the Mediterranean, the Indian Ocean and the Pacific with the Royal Navy during the war, but without extra details or medals with names on, all the history is lost.

So that was two assistants and three customers. Then a regular customer came and wanted to look at coins. The phone kept ringing with enquiries. Then two more people came in with things to sell…

Two assistants, six customers. It’s not ideal, as you can’t leave people hanging round too long, particularly if you want to take money off them, but you can’t do three jobs at the same time.

Eventually we managed to finish, and everyone seemed happy. I wasn’t even rude to anyone on the phone, though it was touch and go at times. It wasn’t the subject matter, it was the fact that they all start with a similar, lengthy, preamble, which you can do without when you have a full shop.

I don’t mind the fact that most questions are about “rare” coins: the laws of chance dictate that one day it really will be a rare coin or an interesting medal.

It really will.


12 thoughts on “A Crowd of Customers and the Laws of Chance

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