I’m feeling perkier today. Well, mostly. It’s tailing off a bit now but I have a pot of soup on the go (tomato, onion, celery, mixed herbs and chilli for those who are curious) so I will eat well fo9r tomorrow’s lunch. I just realised I forgot the garlic. Ah well!
Julia has just returned with three night bags. It has been a complicated story.
After leaving hospital without enough bags, as mentioned in previous post, I summoned up the energy to find some more.
First I rang the District Nurses. As a service they have been trimmed back over the years, but I know they have spare bags and I know they travel in the area so they seemed the logical place to start. I didn’t get the full query out of my mouth before their receptionist gave me a new number to call and cut me off. ten out of ten fro efficiently avoiding work. Nought out of ten for everything else.
The new number was the Continence Service. I know from bitter experience that they are useless, and they failed again. After holding me in the queue at position number three the system told me they couldn’t process my call and cut me off. It then refused to connect me on my next two attempts. Annoying, but nice to have my previous prejudices confirmed. They really don’t do customer service at the Continence Service. ten out of ten for getting up my nose. Zero for Customer Service.
Next I rang the Urology Centre and ran into a network of menus giving me different numbers to press. I eventually got through to the PAs of the consultants. Guess what, the one I needed had an automated message telling me there was nobody there to take my call. I’ve probably mentioned before that although I love the urology Centre for many things, efficient admin isn’t one of them.
Next attempt – the Urology ward at the hospital. It took quite a while to connect, but to be fair they are actually doing a job rather than sitting by a phone. The Nurse who answered suggested ringing the District Nurses . . .
When I explained I already had done, she suggested the Continence Service.
Honestly, I’m not making this up.
I explained I had done, and what the result had been.
So she arranged to put some bags into a parcel for me and asked if i was able to travel. I wasn’t, but fortunately Julia was available to solve that problem.
Ten out of ten for the Urology Ward, and ten out of ten for Julia.



















