Tag Archives: poor customer service

The Curmudgeon Chronicles (Pick a Number)

I had a text from the pharmacy ate 12.25 pm. I had tried to ring them in the morning but they were permanently engaged.

By 2.00 there was a queue of about twenty people. Or maybe ten, on reflection, but it felt like twenty. So I went to TESCO to use the cash machine. Two have been shut down due to social distancing, and the third wasn’t working. Next I tried Sainsbury’s, again the only working machine wasn’t working. If that makes sense you have, like me, been in lockdown too long.

Back to the pharmacy…

The queue was down to one person, with two in the shop. They only allow two in the shop at one time, presumably because the previous restriction of three was too efficient. At that time it was actually three in the queue and two sitting waiting, Today they actually had two sitting waiting and nobody being served. Not the best use of the four staff they had in the shop.

I waited outside for 25 minutes. I timed it especially for this post. The lady in front of me was finally admitted. I waited another ten minutes. They allowed me in. Then they made me wait again. The lady in front of me was told she would have to wait ten minutes for her prescription. Mine, when I was served, was ready for me as arranged. I heard the sound of celestial trumpets and felt warm rays of light fall upon my head.

Because I have learned from experience I checked the bag.

My Warfarin were missing. Another five minutes passed before they waved a slip of paper to prove I didn’t have a prescription for it. If only they’d been as keen to contact the doctor and sort it.

I had to walk five yards and press doorbell to contact reception. I did this and waited. They were busy and it took a few minutes. They refused to discuss it with me as there were “people about” and they didn’t want me to have to discuss it with people listening. I don’t actually feel the need to hide the fact I have atrial fibrillation. If I’d contracted it in a brothel, or had to take my trousers off to explain it, I might feel a bit embarrassed, but I didn’t, and I don’t. I could actually have sorted it in five minutes but no, I had to ring.

So they sent me away with instructions to sort it out by ringing them.

After sorting a number of other things out, and calming myself down, I was able to ring the surgery and establish that they had missed the Warfarin off the prescription. As usual there is no explanation, no apology and, seemingly, no concern that they have cocked up yet again.

As a result, my careful planning has come to nothing. My exposure to the virus has been doubled by the need for a second visit. My attempt to avoid exposing pharmacy workers to the virus has been negated. Sometimes I wonder why I bother trying.

Other, more interesting things also happened, but they would merely cloud the issue.

bunch of white oval medication tablets and white medication capsules

Photo by Pixabay on Pexels.com

Catching Up (Again)

Now, where was I?

We made our way home via Norfolk and Lincolnshire on Sunday. It’s not the most riveting of routes but it had its moments including several deer sightings.

On Monday Julia rang British Telecom to see where the new broadband hub has got to. They have no record of our order, so she had to go through it all again. After previous experiences I’m not actually surprised by this. I’m checking how to make effective complaints to BT. In 8 weeks we’ll be going to the ombudsman if it isn’t sorted.

On Tuesday there were big hold-ups on the Ring Road after an excavator on a low-loader hit a bridge parapet. I drove past not long after it happened. Fortunately it wasn’t on my carriageway.

On Wednesday we went to Springfields and, amongst other things, sat by the pond and watched the ducks, fountains and wagtails against a background of yellow flags. Life doesn’t get much better…

That brings us up to date.

Three of the family have had a busy day.

Number Two son had a job interview yesterday. He had a phone call today and has been invited back for another interview, so things are looking good.

Number One son is in Bulgaria on business. Seems unlikely to me, but what do I know?

Julia went to the Wild Flower Farm with her group. She reports that the third brood of tits has now left the nest box and the garden now seems rather quiet.

It was not the most dynamic of days for me at work, and on the way home I managed to get served by a stroppy teenager at Sainsbury’s. As customer service goes it was worse than BT. Once home I watched Pointless, put the bins out and watched Springwatch. That’s probably too much TV.

Tomorrow may well be a day of frantic activity.

Then again, it may not.

This is Golden Chamomile growing on Malta.

 

Bad Day in Bakewell (and Brierlow Bar)

Well, it wasn’t actually a bad day, but when we went to the car park to leave I decided to use the toilet. This is what I found.

Sign at Bakewell, Derbyshire

Sign at Bakewell, Derbyshire

It would have been nice for them to have put up a big sign I could have seen earlier. Then I’d have been able to plan better.

Plan B, because I couldn’t be bothered to walk back into town, was to hang on until we got to our next stop – Brierlow Books.

The toilet bit of the shop visit went well, though there was a queue. There was a queue last time we called too – suggesting the facilities aren’t keeping up with the increasing number of customers. The book buying bit was a disaster, with nothing that caught my eye. So was the plan to buy a nice card for Julia’s sister’s birthday, as they no longer stock the cards we like. The whole place was congested and the two staff at the desk were offhand, to say the least, one to the point of rudeness, when Julia went to pay. This has never happened before – the staff (whatever I may think about the direction the shop is taking) have always been extremely pleasant over the years.

However, even this couldn’t spoil an enjoyable day. In fact, by falling short the bookshop cheered me up – I love it when predictions of doom come true.

You’ll have to read the next post to see why I was happy.