Tag Archives: poor customer service

Catching Up (Again)

Now, where was I?

We made our way home via Norfolk and Lincolnshire on Sunday. It’s not the most riveting of routes but it had its moments including several deer sightings.

On Monday Julia rang British Telecom to see where the new broadband hub has got to. They have no record of our order, so she had to go through it all again. After previous experiences I’m not actually surprised by this. I’m checking how to make effective complaints to BT. In 8 weeks we’ll be going to the ombudsman if it isn’t sorted.

On Tuesday there were big hold-ups on the Ring Road after an excavator on a low-loader hit a bridge parapet. I drove past not long after it happened. Fortunately it wasn’t on my carriageway.

On Wednesday we went to Springfields and, amongst other things, sat by the pond and watched the ducks, fountains and wagtails against a background of yellow flags. Life doesn’t get much better…

That brings us up to date.

Three of the family have had a busy day.

Number Two son had a job interview yesterday. He had a phone call today and has been invited back for another interview, so things are looking good.

Number One son is in Bulgaria on business. Seems unlikely to me, but what do I know?

Julia went to the Wild Flower Farm with her group. She reports that the third brood of tits has now left the nest box and the garden now seems rather quiet.

It was not the most dynamic of days for me at work, and on the way home I managed to get served by a stroppy teenager at Sainsbury’s. As customer service goes it was worse than BT. Once home I watched Pointless, put the bins out and watched Springwatch. That’s probably too much TV.

Tomorrow may well be a day of frantic activity.

Then again, it may not.

This is Golden Chamomile growing on Malta.

 

Bad Day in Bakewell (and Brierlow Bar)

Well, it wasn’t actually a bad day, but when we went to the car park to leave I decided to use the toilet. This is what I found.

Sign at Bakewell, Derbyshire

Sign at Bakewell, Derbyshire

It would have been nice for them to have put up a big sign I could have seen earlier. Then I’d have been able to plan better.

Plan B, because I couldn’t be bothered to walk back into town, was to hang on until we got to our next stop – Brierlow Books.

The toilet bit of the shop visit went well, though there was a queue. There was a queue last time we called too – suggesting the facilities aren’t keeping up with the increasing number of customers. The book buying bit was a disaster, with nothing that caught my eye. So was the plan to buy a nice card for Julia’s sister’s birthday, as they no longer stock the cards we like. The whole place was congested and the two staff at the desk were offhand, to say the least, one to the point of rudeness, when Julia went to pay. This has never happened before – the staff (whatever I may think about the direction the shop is taking) have always been extremely pleasant over the years.

However, even this couldn’t spoil an enjoyable day. In fact, by falling short the bookshop cheered me up – I love it when predictions of doom come true.

You’ll have to read the next post to see why I was happy.