Appointments, Complaints and Click & Collect

I can smell pasties. They are warming rather than baking in the oven, because I bought them instead of making them. In the end they will still taste good and it has saved time.

I couldn’t bake at the moment even if I wanted to. I do not have enough flour. I did have some on order for my Click and Collect run tomorrow, but I see they have cancelled it because they have run out.

It looks like I will be shopping in person next week because I cannot get a delivery or a Click and Collect slot for the next three weeks. Looks like I’m going to have to disguise myself as a pensioner again and see what is on the shelves. They cancelled my broccoli too, and the antiseptic wipes. It’s not much of a service really, even on the rare occasion when you can get a slot. Tomorrow I have to drive to the opposite side of town to do my shopping, but as it limits my contact to one shop assistant in a car park rather than dozens of shelf stackers and pensioners in the shop, I’m prepared to put up with the inconvenience.

Julia had an email last week, telling her she had an appointment with the doctor today at 11.10. She rang just after the email to query it but the receptionist said that the appointment had been entered on the system by the doctor herself and (a) she couldn’t tell Julia what was about or (b) why it was necessary to go to the surgery. You could probably have added (c) couldn’t be bothered to find out. To be fair they seem to be working with just one receptionist these day, so she probably didn’t have time to do anything else.

A few days later I had a letter from the hospital telling me that my telephone appointment with rheumatology had been brought forward and that I had to be at the hospital for 10.45 on Thursday morning. This arrived on Saturday so I had to wait until today to ring and check.

We obviously weren’t happy with these appointments as there’s no point in self-isolating if you get called out by the NHS to mingle with all manner of sick people.

We were on the point of leaving for Julia’s appointment when the phone rang.It was the doctor.

“Oh!” Said Julia, “I’m just setting off for the appointment now.”

This puzzled the doctor, who thought she’d arranged for a telephone appointment. Clearly, there is room for improvement with the system.

I then rang the hospital. It took me over twenty five minutes to get an answer as everyone passed me on or avoided picking up the phone. Eventually I did get an answer, the letter was a mistake and they would phone me to conduct the appointment.

So again, a system that isn’t working. It’s difficult to understand how, having sent me one letter with a telephone appointment, they didn’t just reprint it with the new details. This isn’t really a problem due to the coronavirus, it’s a problem with basic inefficiency.

However, I smiled and thanked everybody as they passed me on. They have enough problems without me grumbling and complaining.

But it doesn’t mean that I’m not going to grumble and complain on here – if we’d left five minutes earlier than planned, or if I’d just turned up at hospital what would they have done then?

Just to make my day worse the card reader on the computer packed up. I really don’t know why they can’t build one that lasts. Camera manufacturers seem able to build durable systems, why can’t computer manufacturers?

Fortunately, the pasties and ratatouille were good, and the rhubarb and apple crumble was excellent, so it all turned out well in the end. There is little that can’t be improved by the addition of fruit crumble.

Sorry about the lack of photos – I took an easy shortcut and duplicated a couple of recent shots.

20 thoughts on “Appointments, Complaints and Click & Collect

  1. tootlepedal

    I am sorry about the appointment chaos. It makes life very difficult when systems can’t be relied on. Still, we haven’t quite got to the stage of going down the garden to eat worms yet. It may come though.

    Liked by 1 person

    Reply
  2. arlingwoman

    I haven’t been shopping for two weeks and don’t need to go until next, I think. I can’t get delivery here. It’s crazy–And I’m home all the time, so I can receive my groceries, but no delivery times. Ugh. I did hear how to get toilet paper from someone today, though. Apparently if you get to one of the nearby stores in the morning, they have it. I’ll see.

    Liked by 1 person

    Reply
    1. quercuscommunity Post author

      We need a bigger freezer. 🙂

      Just looked tonight – no delivery slots for three weeks. No collection for three weeks. Looks like I was lucky to get the one we are using tomorrow!

      It is very frustrating isn’t it?

      Liked by 1 person

      Reply
  3. Lavinia Ross

    The robins are always fun to see, cheery little souls!

    I went out for supplies today. I am finally seeing TP and paper towels on the shelves again, although many things are still in short supply or not available like isopropanol and peroxide. For some reason organic bananas are now hard to get.

    Liked by 1 person

    Reply

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