Tag Archives: old memories

Down the NHS Rabbit Hole

You couldn’t make this stuff up. I had two letters yesterday. They came from Bristol. This is how the NHS now operates. I talk to a doctor, who I could see from my house if it wasn’t for the trees. She refers me to a Urologist, who works about 400 yards from her. I can see the hosp[ital from my back window. Then everything goes to Bristol where they type out the letters and send them. Bristol is 150 miles away. I detect the hand of a management consultant in this. If it’s more efficient I should try it. Next time I wan’t to ask Julia if she would like a cup of tea I will take a detour to Sheffield on my way to the living room. No, still doesn’t make sense . . .

One letter gave me a date for my urology consultation. It is in late January, which is slightly disappointing, but no big deal. Time passes so fast these days it will soon be here. A three month wait for a consultation is a First World Problem really. There are plenty of people in the world who would love to be me. Late January, down to the hospital I can see from my window, no problem.

The second gave me a date for my urology consultation. It is in late January, It’s the same day and time as my other appointment. There is just one difference. They tell me that it is a telephone appointment and that I should not go to hospital.

Hospital curtains – slightly more cheerful than the previous set

I’m tempted to go down, hand in the first letter and then see if they ring me while I am in the waiting room.

However, I rang the central appointment line for Nottingham University Hospitals. They told me to key in my seven figure patient number from the letter. Three digits in they told me they didn’t recognise the number and that I should wait for an advisor.

So I waited. And waited, and the tinny music assailed my ears and the insincere message of apology got on my nerves. Eventually, probably 20 minutes later, having lost the will to live, I got through. I’d only started in queue position number three so I suspect the team of advisors I was linked to consisted of one harassed women.

After I explained the problem she hummed and hahed and muttered and eventually, using a very unconvincing voice, told me it was a phone appointment.

My final room in the three month saga

I’m going to have to write and check, having been here (metaphorically) before. I was going to add links but blog posts don’t really tell the whole story. Basically, fro those of you who don’t know, I went to hospital for a procedure. IT was supposed to be followed by another one just two weeks later. It took 3 months and descended into farce. The NHS accused me of lying several times because I had nothing in writing to prove what I said, though I did have witnesses. They never did explain what happened. They never did apologise (though individual staff members did).

That’s why I am going to waste time writing, because if it happens again I want to be prepared.

Starvation – an ever present danger in hospital. Five chips! Five!