I’m not sure if I mentioned the customer who contacted us last week. We had sent him a refund after he had waited for his parcel and opened a case on eBay. Despite their assertion they were making allowances for the delays caused by Royal Mail disruption, they haven’t been particularly flexible and we have refunded around £1,000 to date. Fortunately, this customer , having had his medallion, was an honest man and emailed to ask how to pay. This was particularly welcome as it restores my faith in customers. He was American and, though it pains me to admit it, Americans are, in general, more honest than the average European.
We had a real classic this afternoon. Two months ago we had a customer order a medallion and then, just after we had posted it, ask to cancel as he hadn’t read the details properly. We told him that he could return it for a refund, and he did that. He returned it and had a full refund. I would have refused to refund the postage but the owner doesn’t like to quibble and stood the loss of the postage (which was actually the fault of the purchaser, who didn’t read the details properly.
Late this afternoon we had an email from the customer telling us he had been checking on his recent transactions and he has not received his medallion. He either wants the medallion or a refund. He’s out of luck, because we have, as I said, already refunded him. This what happens when you give good customer service.
He has now had an email telling him what the situation is. Hopefully this will jog his memory and he will leave us alone. Sometimes these things happen.
Currently we are waiting for snow, ice, frost, rain or just a coldish spell. What ever it is, we are on the edge of it and the weather forecasters aren’t very precise about what to expect. I have the cover on my windscreen and a hot water bottle ready for bed.
We have escaped any snow so far and hope to continue to do so. Take care if you do get serious snow.
We had ten minutes of very light snow yesterday and woke to a pleasant morning. I’m bracing myself . . .
So far we seem to have escaped lightly. We don’t really have winter compared to much of the US. Personally, if I lived in a country that included Arizona I wouldn’t be wintering in Minnesota, for instance. Unlike one of my friends who actually chose to live there.
You had told us about the honest customer. Maybe you forgot 🙂
Brains, eh? I must get some.
I agree with Laurie on shifty skunks. 🙂 As for the real four-footed skunks, I never met one I didn’t like, but I do give them a wide berth, especially in mating season when they tend to squabble and spray.
Sorry to hear you are having a run of bad weather on top of things. Yesterday’s weather here was wild and varied, snow squalls to rain squalls. Around 9:00 PM I heard a loud clunk-clunk and went out, as it seemed a car or truck might have rolled over into the front yard. The road was all black ice, and quite slippery. A car had gone off the road, crashed into the neighbor’s horse fencing on the other side and taken out another neighbor’s mail box for the second time. The horse fencing has been crashed into many times over the years.
I’ve always been wary of skunks, and don’t feel we are4 missing out by not having any. 🙂
I had a friend with a field on a corner. Some winters he had to mend the fence three or four times. The trouble was taht once they had gone through, it sloped back to the road, allowing them to use the incline to escape back to the rod instead of paying for the damage.
We had one land in our yard a few years back. He left the scene, but his bumper with the license plate was left behind. The police found him.
CSI Salmon Brook? Nice when it happens – so many people just leave you with the damage and drive away.
This one was a young man who did not quite understand the consequences of what he was doing.
It was a useful lesson. I hope he learned it.
Time will tell.
We have our share of shifty skunks here, too. Glad you are prepared for the cold.
Today we had ten minutes of light snow. Very light snow. Almost non-existent, in fact. The weather forecasters have not covered themselves in glory so far this week.