I fell asleep in the chair again. So I’m writing in the early hours again, and having rambled on for about 600 words, have parked two unsuccessful attempts at posting. It’s late now and I have to take the decision on whether to write a post or go to bed. As I’m writing this, you can probably guess what I decided. The desire to write about my days is like a sickness. I just can’t shake it off.
I’m currently sneezing on a regular basis and my nose is running. I could expand on this, but it’s probably best that you imagine it rather than I describe it. Let’s just say that of all the drugs I need, decongestants aren’t one. I also have a sore throat and a thick head. The throat could be a sign of the new form of Covid, but I did a test yesterday before the dentist, and it was clear. This isn’t, as I found out last time, conclusive, but it’s the best I can do.
We had an email this morning from a Chinese customer demanding to know why his order had gone to japan and what we were going to do about it. Unfortunately, when communicating in a language which isn’t your first language it can appear that you are being rude, when you don’t intend it. In fact, this can be the case even when writing in your first language. First I had to waste ten minutes checking where we had sent it (we had sent it to the right address in China) and where the tracking showed it had gone (it had, as he said, gone to Japan).
Then I had to spend twenty minutes explaining simply and politely that I don’t know why his order has gone to Japan and that there is nothing I can do about it.
Customers always seem to think we have a hotline to Royal Mail to sort these things out. We don’t. Having paid the money to have it delivered we just have to sit tight and hope it makes its way to the customer before they run out of patience. At that point they can ask for their money back and eBay will give it to them and take it off us. That is my cue to write a complete post on the evils of customers, so I’d better go to bed now before I start.