I made a mess of the on-line shopping last night – disappeared into a tour of the internet and lost my way out. It was interesting, as ever, but when I emerged and found how much time I’d wasted, I decided it was time to get some organisation in my life.

The result is that we only had a third of the shopping we wanted tonight, and it cost us £4 for not having enough in the order.

Annoyingly, something that was out of stock last night (when it was “too late to change the order”) was delivered, so obviously back in stock. And milk, which had been in stock, was now out. Annoying that there are two sets of standards at work here.

We have just spent two days sorting a customer out. He’s a regular buyer on eBay and always seems like a nice man. He had asked if we could do cheaper postage if he bought two items, and we had said yes. The problem was that we could only see one purchase. We tried all sorts of things and eventually, this morning, tactfully, I had to write and ask if he’d actually bought the second item from us. It seemed the only logical explanation after eliminating all others.

Turns out he had actually ordered the other medallion off someone else. Oh, how we laughed as we talked of notable senior moments. Took me several hours in total, as I worked to facilitate a sale of £6.50, but that’s customer service for you. And old age . . .