A Short Note on Difficult Customers -Part II – and a Case of Really Bad Packing

We settled the complaint. The boss offered him 100 extra coins and that seems to have done the trick. This was pretty much what we had expected.

During the discussion it became clear that the customer didn’t have a great deal of coin knowledge and had ordered the wrong thing.

You have to take this sort of thing philosophically…

Meanwhile, having secured a new item for my collection, at a cost of £27 plus £2 P&P I have a new low to report in packaging. The item is a watch fob and is just over an inch high. It was delivered in a box around six inches square and 3/4 inch deep. It’s an excessively big box for a small item.

Worse than that, the fob was just thrown into the box loose without the benefit of any protection or padding.

Regardless of the fact that it arrived undamaged it doesn’t inspire buyer confidence to see things treated this way.

Ah well, moaning over for now.

12 thoughts on “A Short Note on Difficult Customers -Part II – and a Case of Really Bad Packing

  1. derrickjknight

    Some time after the sale of my French house had been completed, having been told my photographs would be sent over to me, I received a large, un-strengthened, envelope containing a loose bundle of pictures removed from frames, with no apparent letter. Among the contents was a picture postcard from the buyer’s parents expressing the thought that I might like them.

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    1. quercuscommunity Post author

      Coins, medals, medallions, tokens, post cards, bank notes, cigarette cards. When I can find it I like militaria, ephemera, enamel badges, and sweetheart brooches, though Mark (the owner) tries to avoid that sort of stuff because he diesn’t understand it. 🙂

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