As I said yesterday, I spent a lot of time amending my ASDA Click & Collect order. I added my payment details and ensured I had the conformation email. Everything was, as the Americans say, copacetic. Actually, from what I see on WordPress, they don’t say it. But they could do. It’s one word I wouldn’t mind them importing into English.
Things took a distinct turn for the worst when we arrived. At ASDA you park up then use their app to tell them you have arrived. A what? I don’t do apps. I did it the old-fashioned way, catching the eye of a staff member and asking for help.
As they brought the shopping across I felt a deep depression settle on me.
My order was for over £60, including things for the stock cupboard and a few bits for neighbours. What was coming to us across the car park was a small box with just over a dozen items, including some that I’d cancelled the night before.
They had clearly not processed the new order. They had sent me an email to tell me that the order had been amended and I had, foolishly, not checked the rest of the email, which detailed the order. When I returned home and checked, the “amended order” was not, in fact, amended. It was just the old order repeated.
I won’t bore you with too much detail.
The man on the helpline (after I had spoken to three other people, including an idiot) told me it was obviously a “technical matter”, that there was no way for him to provide me with the food I had ordered and that “there’s nothing I can do,”
I will remember this in future.
In fact I will remember it in two weeks. I have another Click and Collect order with ASDA in two weeks, but I’ve also managed to get a TESCO delivery slot two days after that. It’s very tempting to cancel the ASDA order. I don’t like doing it, as I am a man of my word. On the other hand they let me down badly today and refused to make things right.
Fortunately I’ve managed to arrange things over the last month so that we have enough food to last us until the next delivery. It means we are out of mustard, short on marmalade, and low on cheese, but have plenty of toilet roll, pasta and longlife milk.
However, I’ve just been watching the news from Brazil. Their President makes Boris Johnson look like a statesman, and President Trump is an intellectual giant in comparison. In terms of counting our blessings, let’s just reflect that it could be a lot worse.
It was an an unpleasant, cold, grey day today, though it’s supposed to improve tomorrow.
And that concludes the miserable, moaning diary entry for today. I thought I’d use some rainbow photos as they are a symbol of the lockdown.
Photo by Steve Johnson on Pexels.com