I’m not sure if I mentioned the customer who contacted us last week. We had sent him a refund after he had waited for his parcel and opened a case on eBay. Despite their assertion they were making allowances for the delays caused by Royal Mail disruption, they haven’t been particularly flexible and we have refunded around £1,000 to date. Fortunately, this customer , having had his medallion, was an honest man and emailed to ask how to pay. This was particularly welcome as it restores my faith in customers. He was American and, though it pains me to admit it, Americans are, in general, more honest than the average European.
We had a real classic this afternoon. Two months ago we had a customer order a medallion and then, just after we had posted it, ask to cancel as he hadn’t read the details properly. We told him that he could return it for a refund, and he did that. He returned it and had a full refund. I would have refused to refund the postage but the owner doesn’t like to quibble and stood the loss of the postage (which was actually the fault of the purchaser, who didn’t read the details properly.
Late this afternoon we had an email from the customer telling us he had been checking on his recent transactions and he has not received his medallion. He either wants the medallion or a refund. He’s out of luck, because we have, as I said, already refunded him. This what happens when you give good customer service.
He has now had an email telling him what the situation is. Hopefully this will jog his memory and he will leave us alone. Sometimes these things happen.
Currently we are waiting for snow, ice, frost, rain or just a coldish spell. What ever it is, we are on the edge of it and the weather forecasters aren’t very precise about what to expect. I have the cover on my windscreen and a hot water bottle ready for bed.