We settled the complaint. The boss offered him 100 extra coins and that seems to have done the trick. This was pretty much what we had expected.
During the discussion it became clear that the customer didn’t have a great deal of coin knowledge and had ordered the wrong thing.
You have to take this sort of thing philosophically…
Meanwhile, having secured a new item for my collection, at a cost of £27 plus £2 P&P I have a new low to report in packaging. The item is a watch fob and is just over an inch high. It was delivered in a box around six inches square and 3/4 inch deep. It’s an excessively big box for a small item.
Worse than that, the fob was just thrown into the box loose without the benefit of any protection or padding.
Regardless of the fact that it arrived undamaged it doesn’t inspire buyer confidence to see things treated this way.
Ah well, moaning over for now.