I’m not sure much has happened, but I have letters to write, and when I have letters to write I tend to veer into procrastination rather than jump into action.
If you recall my previous misadventures with Urology, you may recall that I went in for a minor operation, then went in for a second, which they cancelled on the grounds I hadn’t been in for the pre-operation check. I had, I had a witness to that effect, but they hadn’t processed it despite the fact that I was actually in hospital at the time. I was in hospital at the time due to the consequences of the first operation, which had not gone to plan. They even went so far as to accuse me of lying.
Next time they tried to admit me they couldn’t find a bed, a fact they only discovered after I had waited for three hours in my dressing gown.
I complained, but fell victim to the delaying tactics of the NHS complaints system. This time I am getting off the mark quicker and they will have the first complaint tomorrow, before they have had time to prepare. There seems little point in being reasonable and patient about it when they will do their best to do nothing about it.
However, as they keep pointing out, a missed hospital outpatient appointment costs £120, and the total is approximately £1 billion a year. It’s my duty to help them cut this cost by stopping them messing up again. I expect they will be grateful for my input, because doctors always love it when you correct them.
I am going to have to be careful how I phrase things as I’m hungry, and this never improves my mood. All this dieting might be good for my waist and health but it’s no good for anyone else I have to deal with.
Robin at Clumber, Nottinghamshire